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Orders & Products
Moon Beauty offers carefully curated fashion and lifestyle products designed to enhance your everyday style and beauty routine.
Select your desired product, click “Add to Cart” and proceed to checkout. Enter your details and complete payment securely.
You will receive an order confirmation via email/SMS after successful payment.
Orders can be modified or cancelled only before dispatch. Once shipped, cancellation is not possible.
Shipping & Delivery
Orders are usually delivered within 3–7 working days depending on your location.
Yes, free shipping is available on orders above the minimum order value mentioned on our website.
Tracking details will be shared via email/SMS once your order is shipped.
Delivery delays may occur due to logistics or unforeseen circumstances. Please allow additional time during peak seasons.
Payments & Billing
We accept UPI, Debit/Credit Cards, Net Banking
Please wait 24 hours. If you do not receive confirmation, contact our support team with payment proof.
Returns, Exchanges & Refunds
Returns are accepted within 7 days of delivery, provided the product is unused, unworn, and in original packaging.
- Wrong product delivered
- Damaged product
- Manufacturing defect
A clear and uninterrupted unboxing video is mandatory. Claims without proper video proof will not be accepted.
Issues must be reported within 48 hours of delivery.
Refunds are processed within 5–7 working days after approval.
Damaged / Missing Items
- Do not accept visibly damaged parcels.
- Record a clear unboxing video.
- Take clear photos.
- Inform us within 48 hours.
- Wrong product delivered
- Damaged product
- Manufacturing defect
No. An unboxing video is compulsory for any damage, missing item, or incorrect product claim.
Product Appearance & Representation Policy
We make every effort to display product colors, designs, and details as accurately as possible. However, slight variations in color, finish, texture, size, or appearance may occur due to factors such as lighting conditions, photography settings, screen resolution, device display differences, or manufacturing batches.
Such minor variations are natural and unavoidable, and shall not be considered defects, damages, or grounds for return, refund, or replacement.
We encourage customers to carefully read product descriptions and specifications before placing an order.
Privacy & Security
Yes, we use secure payment gateways and protect customer data.
No, we do not sell or share personal information with third parties.
Customer Support
ou can email us at support@moonbeauty.co.in
Monday to Friday, 10 AM – 5 PM (excluding public holidays).